Comfort Inn & Suites Southwest Fwy at Westpark

Homeless people around hotel

My adult son stayed there during a difficult time for him. The staff were always gracious and prompt about connecting me to his room several times—his cell was lost. Thank you!

The premises were observed to have a significant presence of insects, including cockroaches. Furthermore, the facility exhibited signs of age, lacked cleanliness, was confined in space, and presented evidence of mold. Consequently, I cannot endorse this establishment.

The room is smell bad

Little mold in bathroom

At one point a heavily intoxicated man mistook my room for his partner's and pounded on the door for about 15 minutes, convinced he'd been locked out, before he eventually gave up. I won't be staying at this property, or in this area, again.

Mal olor en la habitación las puerta de la piscina no funcionaba la piscina sucia la karma de fue se disparó en la madrugada 2 veces

Clean room, friendly staff

It was sketchy and not clean. It was not comfortable

good

The attendant was not friendly, she showed an attitude. The hallway on the fourth floor was hot and smelled like garlic. The building had two elevators, one was not working.

The elevator has a problem. One elevator is working. The room has a bad smell; it looks like someone was smoking in the room.

The old carpets and furnishings were decent, and the cleaning staff and receptionists were kind and lovely.

Breakfast is ok with few common type as cheerios, fruits and pancake. However, non-smoking room is filled with smoked plus noisy flush toilet and carpet seemed not cleaned in years. Elevator sometimes had Marijuana smell. Provide limited towels.

The room was clean. The property was clean. The staff was nice and the breakfast was delicious. However, only one elevator worked and the pool needed to be cleaned. Other than that, it was a good stay.

i paid 67 dollars on a tuesday for this comfort inn and had a great experience. everything worked well and the property is great...5 out of 5 stars all the way...

Conveniently located to where I needed to be. Coffee was good Roaches in the room. Had already been there for hours before we seen the small babies and large one in the bathroom. (Not a water bug, I’m from East Texas). Will be submitting review for camera footage involving front desk yelling at my son for laughing with his friends. A adult friend of the staff was also present , and initiated confrontation to my child and his friends, screaming verbal threats and motioning physical threats to multiple children on property. Aged 12-14. Management is supposed to reach out concerning camera footage. I will probally get an automated response from this but that’s fine as well. Also, pool was open, but needed to be closed, could not see bottom drain. I am a CPO for the state of Texas, and this pool was beyond swimmable. Initially the pool was my biggest complaint until all the other stuff happened , seeing how the pool was the reason we booked. Why didn’t I say anything immediately? We were way past thatpoint, didn’t want a room with even more roaches , and was only for one night, and after front desk incident, I was honestly just disturbed.

Management and room was dust and smell bad

Smoke alarm constantly going off throughout the day, robo calls to the room all time of day waking you up and my cousin checked into his room and had a cockroach running across his bed

THE TV WAS NOT WORKING. WILL NOT BE GOING BACK