Hampton Inn & Suites Chicago/Hoffman Estates

Nice hotel in a good location. The front desk lady was extremely rude; however, the overall hotel experience was good.

The room, bathroom were clean, comfortable. The linens on the bed were dingy, old looking. The coverlette looked shabby as did the surround around the bed. The room was on the end next to the exit and across from the elevator. Very noisy. Disappointing. The food in the morning was terrible.

Exceptional

Close to NOW arena

Everything was perfect Nothing

The breakfast was replenished at right time and after several reminders the food did not come

The property location The room smelled very bad like the plumbing was bad. The room provided was not as requested in the initial booking. Breakfast was extremely crowded with people that we had to go eat breakfast somewhere else.

we had a wrongly allocated room. we were allocated a room for 2 kids and 2 adults with a king room, no pullout sofa or rollout bed. Between the hotel manager and hotels.com this was totally messed up. The hotel manager refused to change the room type unless I paid 100$ more than what was par for room with 2 queen beds for room in that vicinity with better amenities. Only one towel in the bathroom, tiny trash cans in the room, ice machines non functional on many floors.

1. Why are handicapped accessible rooms the farthest away from the front desk and elevator? 2. The grab bar in the shower was not attached at the bottom so you could not hold onto it without possibly ripping it off the wall. 3. TV channel selection was rather limited.

Tracey the receptionist was very helpful and provided great service!

Everything was great! Breakfast was pretty bland.

Everyone was courteous and the room was clean. The beds were comfortable as well. Not much or anything

The rooms were very clean and the breakfast was amazing! Such helpful staff as well.

Good location Multilple Ice machines were not working during the stay

the room is clean. good.

It was in the location that we needed. The price was so so, The bed was has hard as a rock!

Good

Muy limpio todo nuevo excelente

Went to take a shower and handle broke off…standing there with nothing. Had to take a sponge bath get dressed for dinner, repack my bags and move to a different room. And the ice machine on my floor did not work and had to go down a floor for ice. Most of the time nobody at the front desk.

Room clean ,breakfast was good , can hear noise from hallway