Alvanti Residences

The residence itself is genuinely beautiful, a spacious, well-designed 3-bedroom self-catering property in an excellent location. Once we finally accessed it, the accommodation was exactly as advertised and clearly superior to the hotel we were placed in for the first part of the stay. This is a high-priced booking (USD 2,600.08 for 8 nights), and the experience fell well below expectations due to poor handling of a double booking, weak communication, and unacceptable behaviour from the owner. After our booking was confirmed, we were informed of a double booking for the first three nights and moved to a hotel, despite having paid for a 3-bedroom residence. Although it was agreed that each guest would have their own room, we were initially placed in one hotel room with two double beds, which was not an acceptable substitute. This was only corrected on the second day. On the day we were meant to transfer to the residence, pickup was confirmed for 11:00. However, no one arrived and all calls and messages went unanswered until just before 13:00. Although the owner was our main point of contact throughout, responsibility for the delay was later shifted to the driver. We paid the full original price throughout. Based on hotel invoices we were asked to sign (but not pay), the hotel stay for days 1 and 2 was clearly cheaper. When we reasonably requested a partial discount to reflect the inconvenience, the situation escalated. The owner shouted during the call and attempted to justify the pricing and service by emphasising that the furnishings were South African–designed, comparable to properties in Sandton, Johannesburg, and implied that, as Africans, we should understand this context. This felt dismissive and served to deflect from the service failures. At this price point, neither the service nor issue handling aligned with those comparisons. During this same interaction, on the day of our transfer, the owner also threatened eviction, which was entirely inappropriate. Once we finally accessed the residence, it was as advertised; however, there was no hot water, and on departure we were pressured to vacate 15–20 minutes before our communicated checkout time of 12:00, despite the property advertising checkout between 12:00 and 15:00.

I like proximity to everything around and it’s quite and calm area, very good for families The property was beautiful just like in the pictures,however I was not pleased with the payment options. As per my booking I was supposed to pay in dollars however when I got there Lydia informed me they preferred in local currency which when I tried to convert it was way more than the amount I’m supposed to pay. Eventually after discussing with them they agreed for me to pay in dollars which I gave 500 dollars however my balance was never returned even after asking. I also needed receipt which I kept asking and the day I was leaving they told me it will be sent on WhatsApp but until now they never send it. Also the last day I was almost late for my flight as there was no water in the house and they kept telling me they are fixing the water issue. The staff eventually had to fetch water in a bucket that that wasn’t hygienic for me to shower. Honestly that wasn’t quite a good experience.

The location, the size, cleanliness and prompt response of staffers. Nothing to complain about.

Absolutely Exceptional Stay I loved everything about our time at Alvanti Residence. Lydia is a truly outstanding host—attentive, thoughtful, and committed to ensuring every detail was just right. The comfort and ease of the accommodation were beyond compare, especially when traveling with children. The space was beautifully furnished with a clear eye for detail, high-quality finishes, and a serene atmosphere. Having the freedom to swim at any hour was a luxury, and the residence had everything we needed—and more. A perfect blend of style, tranquility, and family-friendly comfort. There was nothing to dislike

Beautiful property amazing service

Exceptional

Everything at the property is exceptional Absolutely nothing

Everything Nothing

I liked everything

Outstanding Host in Charity! Very clean and modern. Location was exceptional. Aircon modern and very good.Parkingbvery convenient rigjt in front of the unit. Very safe with 24hr security from the gate and inside.No negative comments can be given. ------

Very big modern apartment with friendly staff (cleaners and security). Quick response rate if help was needed. Big pool in from of the house. Rooms are equipped with ACs. Location Clclose to airport with transfer included Wifi was very weak

Exceptional

Superb properties, very comfortable beds! Great outdoor area to meet up. Staff were superb Loud music from Bar 19. Air con bit noisy

The property is exactly as seen in the pictures.. this is truly a home away from home. I really recommend this place for families or people looking for a place away from home. You will not regret it.