Extended Stay America Suites Richmond Glen Allen Short Pump

The staff was friendly and helpful. There were a few issues with the door locks / key cards in our group. Good value for the money.

Horrible place! Will never stay again! Roach infested, clogged bathroom sinks, phone don’t work in the room, tv and/or air conditioners doesn’t work, had to switch rooms cause of these things and it still wasn’t any better!

The room was not clean. The bedsheets were not washed, there was a cockroaches nest in the bathroom. Didn’t stay that evening.

Great customer service

Front Desk is so helpful and I love the location N/A

The coffee table had sticky residue from something being spilt onto it and it wasn't wiped up. The stove in the kitchen had crumbs on it. The toilet ran non stop as a result of the flapper being broken. The A/C unit was not working properly, the buttons wouldn't work to control the temperature. No hair dryer in the bathroom.

Nothing. We could not stay we went home due to the uncleanliness. There were cockroaches in both rooms, the scent was unbearable. The odor was mostly and awful. We purchased Lysol but ended up going home.

I like the fact that front desk person Miss Crystal was very nice and accommodating she is such a sweetheart and I would come to this hotel over and over again just to see her and experience the wonderful customer service Nothing

It’s all fine

It was in a nice location. This place was falling apart. It smelled like weed. People on drugs were all over the property. It was sketchyyyyyy

The hotel " cancelled" my stay with out telling me. I arrived to check in a was told they cancelled my stay the moment it came in because they over booked and did not charge me. The next day I see a charge on my bank account. They were called, stating they refunded my money and should receive a refund in 10 days. They charge $100 deposit and stay. This is all the money I have so my child in I had to stay in a hot car. They intended to charge me, hope I don't notice the charge.

It was a good experience, I liked it , the only issue that I faced was ( not quite place ) I can hear everything around my room ,( I went there cuz I had some business to deal with ) , after all it’s good place to stay in .

Door was sticking, carpet was not clean, a dog down the hall was howling.

It's a roach manifesting place. Don't think I'll ever be there again.

Roaches and mold smell in the hallway

Never ever ever stay here. It is filthy throughout the building and rooms. None of the kitchen items were available.

People hanging out outside til late hours , staff was nice but room was absolutely disgusting. Hair all over the bed , roaches in bathroom, kitchen and sleeping area - left over crack paraphernalia. Told front desk multiple times .no offer to get a different room or anything.

It was ok there were to many kids running around unattended by themselves. Food around the property was nice and no cups or napkins in the room was kinda crappy

Please see the above note this was the second room

Staff very friendly Table was still sticky in my room.