Westmark Fairbanks Hotel & Conference Center

Room was nice and clean.

Check in was the only thing I like about the property it was quick and easy. The lobby area was always crowded anytime day oy or night. They need more lobby space for people to wait for bus, taxi or shuttle. The room's bathroom had moldy smell. The tile in the bathroom walls had two different tones of color (white and beige) a really bad tile repair job. We were there for three nights and the bed sheets were never changed. We wondered if they were even changed before we arrived. Terrible bed it sank when you laid down, making it very difficult to get a good night's rest. On our last day the room was never cleaned. They only removed trash from trash cans, the wet towels were left on the floor, bed was not made, paper/plastic cups were not replenished neither were the towels. They did managed to pick up the tip left on the bed. When arrived back at the room on our last evening there we fund a bundle of towels laying in front of our room. Definitely not a $500.00 + dollar a night hotel regardless of season. I would never stay here again and would not recommend this place to anyone.

The desk person was friendly and professional. The property was well maintained in certain areas and definitely needs maintenance and repairs in others including the area our room was in.

It was a super pleasant stay, the rooms are very nice, comfortable bed, great food and close to restaurants and airport. I would recommend this place to stay.

Amazing stay as usual

Y

They didn’t clean our room even after we asked

There was a moldy smell in our room. The water was leaking behind the toilet. The bathroom and the whole property is very outdated!

It was clean and the room had a simple but nice design.

Nice hotel

Worst bed ever. Room was old, definetly needs to be updated.

Clean and friendly

When 1st checked in went to the room, door was open, room not vacuumed, sink dirty and bed sheets inside out and lumpy looking. Went back down to desk asked for a clean room and was moved 1 floor higher (same rm#). Although bed was made properly it was missing the top (flat) sheet and floor wasnt vacuumed well, a few pieces of rice on the bench next to desk and cleaner film still on shower/bath fixtures. (This was in the older tower) found out from the front desk clerk while chatting outside later that they had several rooms open that night, so a little confused why they didn't just put us in the newer tower especially since we are Hilton Honors & owners also. Staff in bar/grill and giftshop were great. Coffee not good but at least there was some unlike our last time there in late April.

La ubicacion es buena

Everything was just perfect!

Crowded

Plumbing issues with the bathroom and the heater did not work.

The lack of transparency about $50 security deposit

But very poorly lit and washroom door was inconvenient when going to tub or toilet as well there no supplies like coffee or sugar replaced in the following days

Otherwise a very nice hotel. Good sized room. Breakfast buffet was very good. 2 restaurants for dinner.