Homewood Suites by Hilton Downers Grove Chicago

Staff support was minimally acceptable. Booking promised a sofa bed. There was none and staff refused to honour the booking with sofa bed because it was through Expedia. Living area was tiny- too small for 4 people. No place to eat meals. Loveseat instead of sofa. Freezer was so frosted over it could not be opened. Leak in bathroom ceiling. Apparent mould was visible one back side of tile once it was removed. Bathroom door could not be locked. Grouting on the bath tub was black.

Recommend. Staff was great.

Wonderful hotel im s beautiful location.

The stay at the Homewood Hotel was overall nice. Breakfast was well organized and had plenty of choices. The rooms are a bit small. We were a part of three and it felt like we were on top of each other. I looked in the room description and did not find how big/small the room was. The bathroom has a door that doesn’t lock, which was not ideal. I asked for the room to be refreshed on my fourth day there and after multiple asks, it was finally cleaned on the sixth day. We checked out the following day after breakfast since we had booked for 7 days. I do have to say thanks to the breakfast staff especially Mr. George who was very friendly and helpful.

I’m enjoyed my stay: nice breakfast including large slices of gluten-free bread, hot food and oatmeal. Will stay again! 😊

The staff was very helpful and the breakfast was great!

2. Lobby door was broken with no sign to indicate. 3. I was supposed to have a room that had a sofa bed and split room, I did not have either. 4. The tv took several minutes to work. 5. On the first day the water hotness was lukewarm. 6. Lastly, half the parking lot was not available because of maintenance.

Dirty rooms and poor upkeep in the common areas. Lack of room service, feet were black from how dirty the floors in the rooms were. Pool closed and maintenance issues including a broken elevator. Breakfast quality was poor.

We waited 1.5 hours for our room to be ready and it was not the room type we had reserved. Parking was an issue due to resurfacing of lot. Pool was under maintenance.

We enjoyed this location.

the phone did not work to call room to room, front desk told us to add a 7 then room number, still did not work.

Kitchen has essentials but not an area to eat at.

Breakfast was better than other experiences with free breakfasts. Clean room, enjoyable experience.

The room was not clean when we checked in.

Thanks

The good thing was we were early and the young lady let us check in early the room smelted so bad I had to ask for someone at the desk to come and fix the problem the bathroom door would not close and please beware of the tub it’s dangerous will not stay at any Hilton if it’s like this one never

This location is amazing! The staff is fantastic and so personable. I just love the fitness center!!! This is now MY location

Our “2-room” bedroom was interesting. When we put the sofa bed open, we couldn’t use the desk or the area on the window side as it was blocked off by the bed. The mattress on that bed was very very thin and the sheets were too small. The actual bedroom was very nice with a comfortable bed. The large refrigerator and freezer were great. We didn’t use the area with the sink/stovetop.The pocket door to the bathroom would keep banging after opening unless we held it until it stopped moving. The bathroom amenities were nice. The breakfast was good with a nice variety. I would say if you were only needing the actual bedroom and not the sofa, then the room was okay.

They are not very reliable hotel!!!

Excellent, highly recommended