Detroit Marriott at the Renaissance Center

Very good

Perfect place

Proximity to downtown. It’s an old and tired hotel that had dirty surfaces and carpets. Our room wasn’t cleaned or amenities replenished. There was a blood stain on the pillow. It’s very difficult to find your way out.

THIS SECOND BOOKING WAS FOR MY FRIEND AS A GIFT.. I CAME AND THE MAN AT RECEPTION SAID THAT THE BOOKING HAS BEEN CANCELLED FOR MY FRIEND EVEN THAT I PAID FOR IT. (please check cameras and see that I came with my friend to check him in the hotel on that day after 4PM time in Detroit 22nd of june!) the man at the reception in evening took time to check my booking from my phone eventually to say that my booking has been cancelled by hotel, I was surprised because I had paid for everything and have all the proof. On that day of the fireworks we stood in a long row for almost 2 hours for a checking just to find out that they had no room for my friend that i paid for. However Hotel didnt cancelled the booking ,because I checked i had no refund in my card. I was feeling bad when on the busiest day of fireworks my friend had nowhere to stay. Car parks were all full and roads were closed. At some point i gave up that they will give me money back as i wrote many messages and got no response. I have proof of being charged and conversations saved. UPDATE: THEY NEVER REFUNDED MY MONEY. SOME TIME LATER MY BANK DETAILS ALSO GOT STOLEN

UPDATE: NO REFUND 2 MONTHS LATER , PLEASE BE CAREFUL, ALL THE PEOPLE WHO HAD LOST MONEY HERE AND GOT CHARGED EXTRA ARE NOT LYING!!! YOU WILL EITHER COME AND THEY WILL SAY YOU HAVE TO PAY AGAIN EVEN THAT U PAID , OR YOU WILL BE TOLD TO FIND ANOTHER HOTEL. BOOKING COM STEPPED IN HOWEVER I HAVE NOT HEARD BACK FROM THEM. HOTEL IGNORED EVERY MESSAGE AND TOTALLY DOESNT CARE ABOUT YOUR STAY THERE. I wrote messages on my other booking - no response I purchased 2 days room for my friend- just to be told that -your booking has been cancelled after standing 2 hours in a row on busiest day of fireworks, but they are keeping the money for my other booking for 1 month. (Booking. com has stepped in) - couldnt enter my own room on the day of going back to airport when room card suddenly stopped working- almost missed my 8 hrs flight back home because of long rows of people. some woman complaining in the background when i came in row first for an emergency (otherwise would missed the flight) very frustrating experience that caused more money loss that expected.

Clean and spacious

Location and comfort Price

We stayed one night to go to a concert at Ford Field, the location was perfect! The view of Belle Isle from our room was stunning. Highly recommend!

No microwave prepare to eat cold left overs other than that hotel was very nice and had great views staff was very helpful and easy finding close parking

No

Absolutely LOVED IT!!

Staff were very helpful and friendly. The room was clean and the view from our room was magnificent!

Superb

People were nice, location was good Needs update refresh, no housekeeping service the entire Stay,

I loved everything about my stay loved everything

Close to downtown. Interesting building. Parking is easy. Very cool views. Ask for a room floor 55 and up. Except for the hotel, everything is closed. It’s hard to find an open entrance.

Terrible

No swimming pool, no free WiFi at room, no room service, drinking water system pathetic, you will have to collect two water bottle from reception everytime , if you are thirsty at night, what will happen. They took my money as security deposit at the time of check-in, but have not yet returned even after six days. I am surprised why they were not able to return at the time of check-out. Pathetic situation.

Our check in was not great, it was at 4 pm we arrived at 5:30 front desk said we still had 45min to an hour wait we would receive a call for our room, 1st young lady didn't have good customer service. We stayed at the bar for about an hour and a half no call i went to the front desk and the young lady was super helpful said our room had been ready we were in our room around 7pm.

All these would be acceptable for a 1/2-star hotel; but paying for a 5-star hotel and ending up with this ordeal is unacceptable. I regret staying there and won't do this again.