WoodSpring Suites Denton

Poor customer service and room poorly maintained

I had a little trouble checking in - but the clerk on duty was able to fix the problem and get me a room at the price I was quoted on Hotels.com . My room was clean and I especially enjoyed having access to a full-sized fridge. I travel with freezer packs to keep drinks cool so I was able to pop them in the freezer and have them ready for my drive home. I was only there for one evening so I didn't spend much time there. However, I will say that many of the fellow guests are gig workers or local residents who are on extended stays. If that's not something you prefer to deal with, you might keep that in mind.

Buen servicio y habitaciones cómodas y prácticas.

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Very economical but be aware you may need to take your own cleaning supplies because the room I got, the floors were so dirty, there was still dust and what looked to be animal hair around the room.

Seen a few roaches in the room

No complementary breakfast

When we first went we were told to come back later. Upon returning, we were checked in and went to the room, followed by the clerk who was abusive and profane. After a few minutes, we left the room and were not allowed to return. We stayed elsewhere.

I did not stay the night and went to a different hotel. This place needs a serious intervention.

Location and price The blinds were broken (I have pictures) There were roaches from the Dino (I have pictures)

It needs to be remodeled it’s nothing like the picture it’s ran down.

Omg where do I start. I tried to stay but just couldn't. Soon as I arrived two mattresses with urine stains were at the front door. The smell was horrible. Then I was greeted by a woman smoking a cigarette begging for money. Like a dummy I still checked in to see the room. The room wasn't ready and it was past 3. So I had to wait about 30min. I get to my room and check the sheets and mattress and almost threw up. The room smelt like smoke and there was no way I was staying. Only reason I pickedthis place was because the price and the pics looked ok. After a long conference and training I didn'twant to drive two hrs home just to turn around and drive two hrs back the next morning. Guess what, I drove my behind home and I would never put myself in that position again. I lost that money and Hotel's.com should take them off the list. Total waste of time and $.

Everything that could be wrong with this place, WAS wrong. The other guests were friendly, and that's about the only positive thing I can say about my 5 night stay.

The hotel services purpose. The bed was clean, but the sheets were hot to sleep on. Overall, I give it a two star rating.

Room had nats and flys

DO NOT STAY HERE!!!!! I made a last minute reservation. When I arrived, there is on front desk. There was a window with a roll up door that was closed. A sign said to call a number using the lobby phone. A rude worker answered and was very hard to understand. She then came down to the "office" and yelled at me through the window while it was still down. She then raised it to see the reservation I made online. She was very rude and said there were no rooms available and that Expedia had been messing up all day. The parking lot was not very full so I am unsure how they were fully booked. On the phone she said they had a few room but when she came to the window then she said they were full. She told me to call Expedia to sort things out. I did that and was on the phone for an hour. Expedia tried to call the hotel many times but said they kept being hung up on. I FINALLY got a refund after fighting for an hour. The whole situation was horrible! I cannot recommend this hotel to anyone!!! AVOID THIS PLACE AT ALL COSTS FOLKS!!!!!

DO NOT STAY HERE!!!!! I made a last minute reservation. When I arrived, there is on front desk. There was a window with a roll up door that was closed. A sign said to call a number using the lobby phone. A rude worker answered and was very hard to understand. She then came down to the "office" and yelled at me through the window while it was still down. She then raised it to see the reservation I made online. She was very rude and said there were no rooms available and that Expedia had been messing up all day. The parking lot was not very full so I am unsure how they were fully booked. On the phone she said they had a few room but when she came to the window then she said they were full. She told me to call Expedia to sort things out. I did that and was on the phone for an hour. Expedia tried to call the hotel many times but said they kept being hung up on. I FINALLY got a refund after fighting for an hour. The whole situation was horrible! And add the fact that it was 1AM and I had an early morning event to go to the next morning at 8AM. I cannot recommend this hotel to even my worst enemy!!! What a joke of an establishment! AVOID THIS PLACE AT ALL COSTS FOLKS!!!!!

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Good Good

Easy access to restaurants N/A