Quality Inn & Suites Council Bluffs - Omaha East

It was the grossest hotel I have ever stayed in! There were hairs on the bed and pop stains on the desk. The worst part was the smell.. it smelled like butt and smoke. I asked for a different room or a refund and the front desk gave me another room. It was the same thing in the second room. Not only that but people on drugs were walking the hall ways. After the second removal I asked to please refund me my money. I could not stand the smell. Luckily, I got a partial refund and was charged for one night. Although I was only there for about 30 to 45 min and wish I could have gotten a full refund...and it took about a week to receive that refund. I recommend no one stays here.

Poorly maintained and scary. Staff was not available to check in or out. Very dirty rooms. There was dead bugs in the bathtub.

Absolutely horrible place to stay. Drug deals happening inside on the stairs and outside the windows. Doors to room don’t shut and create an unsafe environment. Bathroom door locks you in multiple times. Both kids got bites of some sort the first night. Food was left in fridge from previous stay and it smelled awful and leaked on the floor. Overall just bad vibes. Nothing like what was expected and they refuse to refund even though the kids we’re terrified the whole stay!

First off. I had to switch rooms because the first room's mold

I would have recommend this place at all

The front desk wouldn't help me with getting the person in my room out and wouldn't call the police for me

Didn't like anything about this hotel. The first room we got had black mold on the air conditioner and it smelled like burning. The 2nd room they gave us was no better than the first. The hotel was so dirty and moldy smelling that we went elsewhere.

Just say no!!! I will never stay at another quality inn after this visit. It was disgustingly filthy! The front desk couldn't speak English. This is where homeless go. Windows cracked or just busted out. Stained mattress protectors. Wallpaper torn off. Ceiling coming apart. Hair in the shower. Dirt in the corners. Drawers that wouldn't stay shut. Why was the fire alarm covered? Dog poo everywhere outside. Cigarette smoke everywhere inside. Wi-Fi only got two bars. I don't know where their pictures came from but mine tell the real story.

Everything.

Do not stay there hirriable

Place was a dump. Broken outlets, holes on the wall. Dirty dirty dirty

The room appeared to have not been cleaned, there was sticky crud on the floor by the bed, no toilet paper roll holder, marks on the wall, and the lamp shades looked as if someone had stabbed it repeatedly with a knife

Nothing. It was dirty and cockroach infested. It was dirty and cockroach infested. It smelled bad. The shower did not dispense water properly. The frontdesk clerk was not helpful.

The no smoking signs are a comical with how much smoke there is. The owner smokes so I'm not even sure why he has the signs everywhere.

Dirty room stained sgeets

Everything it was incredibly dirty hot and smelled awful.

The pool was well-maintained. There were mouse droppings in the hideaway bed though. The night staff was very accommodating. Breakfast was good. However, the staff maintaining breakfast was very rude. But overall a good overnight stay to take the kids swimming.

Clean room and access to the pool. Great selection food for breakfast

The front desk was helpful for everything. It was a guy who said it was his summer job. The room did not have soap or shampoo. I asked housekeeping to give us some and they did not. The bedding looked used. The whole hotel smells bad and needs to do their deferred maintenance. After we left, we called the hotel and asked them if our AirPods were found. Find My devices said they were there. The person who picked up refused to look in lost and found and said he did not know the name of the guy at the front desk. Stay somewhere else.

Everything was dirty and moldy