Birch Hill Suites Clarksville-Louisville North

Clean room easy stay

You cant ask for a better place to stay than this....

Everything was good the water in the shower was love

W

Rude staff, no vending, dirty rooms

It’s nice clean n quiet

The place is nothing like the pictures. We pulled up and it is a apparent it is mostly full of people living there fulltime and construction crews. There were just sitting around outside, smoking cigarettes and staring people down. Walking in the front door to the office you get hit with the smell of weed and cleaner. We were traveling with a 2 and 6 year old. We start unloading, we are now on the 3rd floor, the whole place reeks of weed. There are lots of weird people seemingly just hanging out at the building. The floors were very sticky and not clean. Elevator seemed like it might just stop. We get to our room, it is Nooooooothing like the pics on this site or their website. Much older, much less nicer. The window in our room is broken with glass still scattered, it's been cleaned, but there is still glass on the floor and window ledge. We went to the front desk, they gave us our money back immediately. It's seems to be a normal process from them. They didn't seem to care or surprised. We went to the next exit and found a better place. If I could give this place and this site for recommending it a negative review I would. Disgusting place. I wouldn't be surprised of anything going on in there and I would not feel safe sleeping there. Anyone of the people living there, obviously on drugs could burn the place down anytime or who knows what you might walk out your door and get caught up in. Shame on everyone. They'll probably take this down.

Old rooms very much in need of an upgrade. Very just dirty

The property looked nothing like the photos online. Random people up all night walking past the window. More like an apartment/extended stay and I was definitely not aware of that. I mean I guess it’s better than sleeping outside but definitely a hell no for me! Futon (that I had no idea was even in the room cause what I booked said 2 queen beds)Covered in dog fur. Whole room smelled like dogs. Top sheet dirty. Small kitchenette missing the dishwasher but not 1 single dish. Water damage to the floors, cabinets, and doors. Just terrible

Internet WIFI too bad

Room was clean and air conditioning worked well. Hallways had a strong pot smell, but room did not. Served my purpose well as I was by myself.

Just a place to lay your head.

It was awful no toilet paper in the room. The office was closed half the time you had to call them if you needed something. The bugs roaches were terrible spiders. I will never ever stay there again. The remote for the TV didn’t work half the time. The staff was rude. They wouldn’t clean our room. We couldn’t hardly get clean towels. I’m just never gonna stay there again.

This hotel is grossly over promised/photographed online. It's in a fine location in an area close to many restaurants, shopping, etc. However, it is disgusting. My family and I traveled from another city to attend a sporting event and chose this based on price and location. NEVER again will I stay here. There were so many questionable people hanging out on the sidewalks smoking, sitting in cars smoking, watching our every move. We felt so unsafe. The whole place is filthy, the bathrooms were disgusting, the whole place smells like smoke and other various drugs. Beds are cheap mattresses on even cheaper metal frames. Incredibly cheap soap provided. There were dogs barking in rooms all around us. Additionally, almost everything had a sticker on it saying "if you feel unsafe/if you're here against your will" to let them know. Safety is great but why does that need to be on every sign? It was even on a sticker on the hand soap. There's something very nefarious going on here. It stands to reason the locals know to stay away from this place but as someone coming from out of town and just need a place to rest for the night, how are we to know? If your only options for a night is under a bridge or the Suburban, I'd take the bridge.

Location was close to Churchill Downs & airport. No breakfast was served. I could have used hangers and a coffee pot!

Wifi sucks you cannot get it without calling a number hotel provide even with that internet still sucks.Their water goes out often making an inconvenience for you if you have to get ready for work or for the day. There's people constantly arguing and physically fighting. It's dirty. You have to clean your own room. The linens are stained. You must throw your own trash away, side doors are always open making it unsafe. I can’t say that the staff is amazing. The toilet in room was broken and the microwave vent as well the blinds.I can say the staff are very friendly.

People smoking outside; looks run down. Nothing

Nothing Our room had roaches. And i had to sign a paper saying I’d be charged a large fee if it was found I smoked in our room yet apparently all the folks living in rooms there were smoking because all of our stuff smelled like smoke after only being in the room for a few hours. The attached photo was from one of the roaches I was able to step on in the bathroom. There were others… disgusting

Was what I had anticipated.

The price was ok room was basic The hotel personnel said the only reason we got a room was someone checked out. We got to the property around 7pm and we had to wait for house keeping to clean the room. That was ok. AC was on 60. Fine. But we didnt noticed the window was opened. Traffic was loud. 2nd night we made sure the window was opened.No pans or pots for kitchette. No coffee maker in rooms