Extended Stay America Suites Chantilly Dulles

Great stay. Professional staff, clean room, and close to the airport.

Exceptional

Not a bad place to stay for a bit.

Very poor

Very good

Pleasant

Ok

Clean room

For the price and location, I would maybe stay here again. The interior hotel signs were wrong - no ice machine (contrary to the sign posted), lobby sign completely wrong and in the opposite direction indicated. Accessing basic kitchen supplies was an incredible hassle. You'd think it would be as simple as going down and asking. Nope. You can't get supplies when you check in. They want you to come down the next morning and indicate which supplies you will need and they will deliver them to you later. We came back to the hotel around 8pm, wanting to cook dinner and had to press the front desk lady to give us supplies, after she first decllined. I said, "What's the point of having a kitchen, if we come back and want to fix dinner and have to wait until the morning to get supplies? We want to fix dinner!" She then had to go "talk to the manager". We then did get the supplies, but it was like pulling teeth...completely ridiculous policy. Also, I got a weird rash on my lower legs from staying there, maybe there were fleas from previous people that had pets? That's the only other time that I've had rashes like that before. Other than these issues, it was a fine place to stay.

Bad

location was good, and concept for extended stay with kitchen was good, bathroom was renovated. Staff was rude (receptionist while checking in asked for the id proof for my spouse which is not mandatory also when said about soft copies of passports are available she made a drama of going and asking manager, rooms were not so new or not renovated, while I asked for ice the lady working in the kitchen area she asked me to stay out multiple times on day 2 when I was wearing a traditional attire but on day 1 when I was dressed normally she let me enter the kitchen to pick up ice, there was not ice dispensing machines

Pleasant

Staff were helpful and nice, bit it smelled like curry and wasn't the cleanest or well maintained very well.

Ac didn't work all that great, room was hot. Clean property and friendly staff

Muy cómodo y y tranquilo

Love ut

Comfortable bed for the price, clean room, kitchenette. Plenty of restaurants and shops nearby. If you’re traveling on a budget worth the stay. Just skip the grab n go breakfast, small “pastry”, small muffins, weak coffee.

A little outdated

They over drafted my bank account by 1100.00 caused me 5,511.00 in over drafted fees, lost wages, because I was unable to get to work because I could not get gas - or medical treatment for poison ivy of which I’m highly allergic to, on top of the fact they charged the wrong rate that was different from my itinerary and booking statements. And in the end, would only refund the difference between the wrong amount and what I was supposed to pay. Which was 160$ give or take. Told me they’d only be taking 100$ deposit and that it would be returned I saw the mistake pop up on the screen during check in and alerted the clerk clearly of the mistake - on Camera. Of which she told me - the screen is just broken don’t worry you will only be charged 100$ Well it did charge my card 100+ the wrong rate of 926.00 Refused to correct it this happened on a Sunday… no return calls from general manager And when I did speak to her she had a nasty, nasty attitude and was extremely combative even though I had been extremely nice about the matter. In total because of their error I lost 5,511.00 They refused to take accountability I call corporate they assured me they would take care of it Never heard back from Terry from corporate I then reached out to the area manager, Reginal VP, and the CEO of the company Of which I was ignored and told the decision was Final And that they were not gonna cover any of the damage that they caused They didn’t offer me to comp my room They didn’t offer me anything but their very nasty attitude even though most people would’ve lost their mind and cussed them out. I was extremely nice the entire encounter. So the general manager, the area manager, the regional vice president, and the CEO of the company has refused to do anything except take my money and expect me to eat the cost of $5511.00 of financial destruction that they caused. My only option now is a lawsuit which I tend to file with a lawyer. See above

Tons of noise; kids paying crying yelling and dogs barking and it was hell .