Grifo Hotel Charme & SPA

Enzo is a gem, the staff are friendly and the dinner is sublime.

The cleaning staff was nice and attentive. The place is very clean. I rarely leave negative reviews, but unfortunately this was one of the worst hotel experiences I’ve had. This property is advertised as a 4-star hotel, but it falls far below that standard. The rooms are extremely outdated, the beds are exceptionally hard, the pillows are flat, and the “duvet” is just a thin sheet. After the first night, my family and I all woke up with severe neck, back and hip pain. The towels are also of very poor quality—more like thin cleaning cloths than proper hotel towels. Our room had virtually no mobile signal, and the Wi-Fi was so weak that remote work would have been impossible. The patio offered no privacy whatsoever: it faced another building with transparent doors directly opposite, neighboring patios were only steps away, and the balcony above blocked most of the sunlight. The hotel layout is also unusual. To reach reception, guests walk directly through the pool and jacuzzi area where others are sunbathing and eating, which is uncomfortable both for arriving guests and for those trying to relax. We raised our concerns at reception within about an hour of checking in. We were told to return the next day because only the owner could make decisions. The following morning we were shown another room, but it was virtually identical, with the same issues, and we were told they would “check” whether a Junior Suite might become available the following day. It was never actually offered or confirmed. Since we had booked six nights and the room was not suitable, we contacted Booking.com to request a partial refund. The hotel refused and falsely claimed they had already offered us a Junior Suite, which simply did not happen. The situation became even more upsetting when we asked the reception why our request had been rejected. A driver employed by the hotel came out and began insulting us in Italian, assuming we wouldn’t understand the language, calling us liars and accusing us of complaining for no reason.

Extremely clean and very friendly cleaning staff. I rarely leave negative reviews, but unfortunately this was one of the worst hotel experiences I’ve had. This property is advertised as a 4-star hotel, but it falls far below that standard. The rooms are extremely outdated, the beds are exceptionally hard, the pillows are flat, and the “duvet” is just a thin sheet. After the first night, my family and I all woke up with severe neck, back and hip pain. The towels are also of very poor quality—more like thin cleaning cloths than proper hotel towels. Our room had virtually no mobile signal, and the Wi-Fi was so weak that remote work would have been impossible. The patio offered no privacy whatsoever: it faced another building with transparent doors directly opposite, neighboring patios were only steps away, and the balcony above blocked most of the sunlight. The hotel layout is also unusual. To reach reception, guests walk directly through the pool and jacuzzi area where others are sunbathing and eating, which is uncomfortable both for arriving guests and for those trying to relax. We raised our concerns at reception within about an hour of checking in. We were told to return the next day because only the owner could make decisions. The following morning we were shown another room, but it was virtually identical, with the same issues, and we were told they would “check” whether a Junior Suite might become available the following day. It was never actually offered or confirmed. Since we had booked six nights and the room was not suitable, we contacted Booking.com to request a partial refund. The hotel refused and falsely claimed they had already offered us a Junior Suite, which simply did not happen. The situation became even more upsetting when we asked the reception why our request had been rejected. A driver employed by the hotel came out and began insulting us in Italian, assuming we wouldn’t understand the language, calling us liars and accusing us of complaining for no reason.

The staff was exceptional—professional, friendly, and always willing to help with a smile. From check-in to check-out, they made me feel welcome and ensured that my stay was comfortable and enjoyable. I highly recommend this hotel to anyone looking for outstanding service, a great breakfast, and a pleasant overall experience. I would definitely stay here again.

The hotel was absolutely lovely! We had an amazing stay. Everyone was so thoughtful, kind, and attentive throughout our visit. One of our favorite perks was the complimentary transportation, which made it so easy to get to dinner, the beach, and to and from the port. It was incredibly convenient! They also arranged an amazing boat excursion for us with a local travel service that was unforgettable. Oh, and we absolutely loved their spa :) Overall, everything exceeded our expectations. The breakfast and dinner were both delicious (had fantastic gluten free options as well) the service was exceptional, and we truly felt so well taken care of. We’ll definitely be staying here every time we visit Ischia! We honestly loved everything! If we had to mention one small thing, it would be that the bed was a bit firmer than our personal preference. Other than that, our stay was absolutely perfect. Grifo Hotel is one of the most beautiful and best hotels we’ve ever stayed at, and we can’t wait to come back!

The property was clean and the staff went out of their way to make our stay special, especially Enzo. The bed was too hard.

That I couldn't stay longer...

Pool was amazing, didn't have a view unfortunately but all the amenities were great including spas, saunas and massage area. Would of liked a room with a view

We will definitely come back to the Grifo Hotel. The theme inside the hotel is very cool, the staff is amazing, the features and services they offer are excellent, the breakfast is delicious, the transfer is a plus. They are great, STRONGLY recommend.

The staff made this trip for us. Breakfast was very good

Breakfast is exceptional, very well done. Lunch of ravioli and wine, excellent. Quite location away from city Shuttle service not available at all times into town. However, staff calls taxi service. The interior pool water could be a little warmer, and the sauna was needed to warm up

Very clean , warm and very helpful staff !

The staff was very courtious and helpfull. Dinners and breakfast were excellent by the pool. The spa was enjoyable The facility is very pretty an clean.

Location , service , the staff , very cozy place with excellent service . Nothing

The rooms are specious but the shower is a bit small. Also you need to pay for the pool towels

Hotel Grifo exceeded our expectations by far. The hotel and pool were meticulously well kept and clean, the location was perfect, the food was tasty and the staff was exceptional. The shuttle service was really helpful. I would give 11 stars if I could!

Excellent staff .clean . God food Difficult to acess by walking . Rooms were a bit small

Beautifully maintained . Superb service from Enzo, Marika, Luciano , Alejandro and everyone we dealt with puts this hotel over the top . Beds and pillows were a little hard and I do like a firm bed. However this didn’t ruin or take away our experience . Love this hotel and would stay here again for sure

Really peaceful place that's not far from the port. Personnel was super kind and helpful. Both the pool and the spa area were pretty nice. Great breakfast and food. We had an annex room which is not in the main building but very close (5 seconds walk) These rooms have a small garden in front of them which is great if you have small kids, so you can spend some time with them in the shadow when needed. Nothing, we were pretty happy with everything.

Highly recommend Grifo Hotel. Great facilities (pool, spa, room facilities). What set the hotel apart is the quality of its staff, they do their best to assist, great consistency and good energy among the team. Enzo at the restaurant is exceptional: he memorizes the last name of all guests and is so sweet. We ran into a small issue and the team and management went out of their way to satisfy our request. Can’t walk into the town but the good side is that it’s quiet, there’s a nice view and they have a shuttle that is super convenient