MainStay Suites Carlisle - Harrisburg

Clean room thank you!!!

The room was clean, spacious, and had everything needed in a convenient location (like outlets and shelves). The hotel itself was in an easy-to-access area by car. My only suggestion would be to get rid of the automatic sensor for the bathroom light/fan.

The place is very nice and clean

Everything else was great. Not perfect and not bad.

It was fine. Garbage left under the bathroom sink and a funky odor in the room because we had to take a pet room in a filled hotel. Breakfast was good.

The comfy beds Wasn't clean. Counter dirty. Bench infront of bed was dirty. Chair was stained.

Nicely equipped rooms. No eggs or bacon/sausage for breakfast.

The room was very spacious and clean. I didn't realize that this was an extended stay, I didn't like that I had to make the bed and get fresh towels daily but that is my fault for not reading the fine print. But other than that it was ok.

Beds comfortable. Dirty and stained carpeted hallways. Uncleaned hardwood floors in the common areas and elevators.

Very good value for the money. Because it’s an extended stay, there isn’t daily maid service. That didn’t matter to us - we were only there two nights. I had an issue with my credit card. The staff was great in working with me until it was straightened out by the credit card company. We were assigned a handicapped room (didn’t need one or ask for one). Everything was lower which took a little adjustment. We found the door required a tremendous amount of effort to open - we questioned how a handicapped person could get it open without help.

Great overall stay.

Was close off highway so quick to get to. Nice that sheetz was 5 mins away. No cable! Said had outage but asked others in hotel and they said had in their rooms. Just don’t think they wanted to bother moving us at 1130pm. Also the water took like 5 mins to get hot water in shower.

1. Our reservation was made a week ahead. But there was no accessible room with two beds. One room, the beds were so high, I couldn't get in. There weren't safety bars in the 'accessible' bathroom, so we were moved. 2. The tubs are so slick that we both fell. Bars just don't help this. The 'shower chair' is horrible, and also slick. 3. There was no ice available. 4. Breakfast was shut down at 9 a.m. even though it is posted to 9:30. At one point, at 9:05, my cousin was denied breakfast, while the STAFF made their own. 5. We were there a week. No trash/tidy service that entire time. We had to go down stairs to get clean towels. 6. Kitchenette: ONE cup. ONE spoon. ONE small plate. Bowls in a cupboard so high we couldn't reach it.

Table had food crumbs on it. Bathroom floor did not appear to be well cleaned. Remote was working but you could not change the tv channel. Large scaffolding right outside our bedroom window was disturbing.

They didnt offer anything for broken toilet.

The property is very clean easy to get to, and the staff was very friendly and helpful Had an issue with the toilet in my bathroom

Found some dirt around the room

Some lady coming into our room while we were sleeping. I personally believe she was trying to steal something, but that’s just my opinion. There was a sign explaining that the staff members needed access to the rooms on Wednesday and Thursday (June 24,25), not Sunday 28. Then she was really rude when I asked her why she was trying to get into the room. I don’t trust her.

Awful! Paid $150 for our one night stay. Room appeared clean. Staff was not helpful at all. While checking in, we saw other guests ask for clean towels, they were directed to go back to their room, get their dirty towels and come back for an exchange (nice customer service). In our room, we had an issue with a clogged toilet from the first flush and overflowing. Called front desk, no answer but gave an emergency number if needed. We attempted to leave a message, but the mailbox was full. Hung up and called the emergency number, no answer (odd for an emergency number). At 7:30 AM we went to front desk with our toilet issue and we were handed a plunger in a plastic bag and was told "let's see how that does". We resolved our own issue and headed to breakfast. Breakfast was a joke. Zero protein options (no eggs, no bacon or sausage) and they only offered prepackaged cereal, muffins, bagels and a waffle maker. Coffee was barely warm, so could this have been from the night before? Frustrated we left and bought coffee and breakfast elsewhere. Will never stay at a Mainstay Suites again. Pretty sure some of the clientele were actually living there!

I booked the room and they never received the reservation