Capelongue, a Beaumier Hotel

Bad service for a 5-star hotel. Had to do multiple follow-ups for my requests, even asking for water takes forever. Arranged a private olive oil and wine tasting tour, the guide just casually brought us to the store without proper seating, explanation, and the curated experience was just not there. The hotel really gave a bad service. Too bad, I saw the samw bad google reviews on my last day.

The ineterior design Bugs and insects in room, No AC in the restaurant

The setting Staff was inconsistent. Half well above average. Half below

Spacious, elegant, professional staff, and top-notch facilities. I don’t recall a single thing my wife and I disliked during our stay.

The property was beautiful. Lovely grounds, beautiful rooms, and very nice pool, spa, etc. and a great breakfast. The staff could have been more courteous and welcoming. We took a long flight and requested an early check in and were simply told no and that check in was 4pm. The food at La Bergerie also needs improvement. Lovely restaurant but most of the food at dinner did not taste good.

Beautifully placed property with a view of Bonnieux, and a very nice space they’ve created almost like a little village. Highly recommend for a couples escape. Food, service, rooms and pool au top! Everything was wonderful

We had an amazing honeymoon at Capelongue. From check-in to check-out, the staff and facilities were great. Our room was gorgeous, clean and more spacious than expected. We loved getting to try the paddle ball court and lounging by the pool. All of the common areas were quiet and so peaceful. Our only complaint was the room ran a little hot. We turned the A/C down as low as we could but it stayed pretty warm our entire stay. Not a deal breaker, just would have been a bonus to be a little cooler.

Amazing location. Great food. Very nice and comfortable rooms. The staff was terrible. Arrogant and forgetful. It felt they were doing us a favor by answering our questions. Not what you expect when you are paying 1600 euros a night. They many times forgot to get back to us regarding our requests, and when we followed up they said they had sent a WhatsApp message - which they hadn’t. I would not return there simply because of this.

Fantastic esstate! Stunning! One with nature!

The stay was very disappointing. The wall lamps will light up from time to time no matter we turn it off or not. It is a serious problem when it was at night. My husband is very sensitive and he barely fell asleep that night because of the lamp problem. We have to leave early to catch the train in the coming morning. When we went to the reception, we didn’t get any greeting and waited for 10-20mins before someone comes to us. There is only one staff at reception who was handling another guest’s complain. When we told the staff about our experience, she promised that she will report to her manager and get back to us about the solution/feedback. She asked for our mobile and email. Because of inefficiency at reception, we were late in car return and charged for additional amount. However, two weeks has passed. We received no contacts, not even apology from their manager. I don’t think that should be the way how a luxury hotel handle this!!

We stayed in two family suites for four nights and had a wonderful experience. The location is perfect—just minutes from Bonnieux. The included breakfast was delicious, and the staff couldn’t have been more helpful. The pool area is peaceful and quiet, making it a great place to relax. The accommodations strike a perfect balance of simplicity, beauty, and tranquility. The décor blends old-world charm with modern comforts in a truly thoughtful way. The on-site restaurant is exceptional, with unforgettable views overlooking Bonnieux. Highly recommended!

Beautiful, excellent staff, delicious food. Nothing

Breakfast was great - good buffet selection and coffee. Beautiful grounds and swimming pool. The massages we received at the spa were top-notch. The lunch/dinner food at La Bergerie wasn't as good as the breakfast. This just meant we explored the surrounding towns a bit more which were really lovely, so wasn't such a bad thing after all!

Nothing

I was quite happy with the stay. However, they wrongly charged me for the upgrade. I couldn’t get any response from WhatsApp or email when I tried to reach out- please see the attachment . This makes me feel frustrated and ruined the memory of stay. The charge is only few hundred euro but the service and respond shouldn’t be this as an 5 star hotel. The service and respond didn’t meet the 5 star hotel standards

A beautifully designed and relaxing hotel with thoughtfully curated experiences and exceptional customer service. We thoroughly enjoyed our stay, in particular the picnic and e-bike day out they arranged for us. We didn’t manage a booking at the restaurant, however, the menu at La Bergerie was a standout with an inviting atmosphere.

Exceptional

Exceptional

I wish the heated pool were a little warmer.

Superb