Lady Luck Casino Black Hawk - A Caesars Rewards Destination

After parking, went up 2 floors to check in. Nobody was there. Used the phone to call, and the person that answered said that they were short handed. Did not offer to send someone over to help. Said to walk aprox 2 blocks to another building to check in. After complaining, he said to use the kiosk. The kiosk did not work. Had to walk the 2 blocks, and during the check-in, nobody apologized. Very un-professional for a large hotel.

I only wish there was centralized food service connecting the concepts with each other. Other than that, no nonsense way of running a business at an affordable price.

Always a clean rooms no problems at all. Love it

Our room was horrible. The AC didn’t work. There was a flicker in the bathroom light. The sink in the bathroom was clogged and there was zero staff available to speak to you at night. Horrible for a $300 dollar room.

Gracias

The route to the front loby was confusing, and some staff were also confused. However, the front lobby was accomodating, very friendly & it felt like home. When I returned having misunderstood the directions, one representative walked me to the elevator. It was very much appreciated after a long hard day.

We love staying at LadyLuck. It has access to two casinos - Lady Luck and Horseshoe without going outdoors. It is comfortable and inexpensive. I hit a jackkpot on the Urn slot machine at Horseshoe.

They have no one at the front desk, we had to walk to the other hotel to check in.

The only downfall was I didn't win anything at the casino, and the dash cafe was very dirty, and everything was empty .such as the ketchup ect...the food wasn't that great

Property was clean and quiet. Room was comfortable. Only issue was we asked for a working clock. It was promised but never delivered and no one at the desk to make a second request.

I don't even stay on the night and when I get there after 2:04 a.m. they say that I have a reservation but they cancel it.

Only issue I have is young lady checking us in was overwhelmed at the desk at the 4 pm rush. Both self check in kiosk were broken, so you had to wait in line. Room was great no issues!

great place to stay we enjoyed clear rooms, casino was fun.

You think you book a good deal then they stick you with a $20 resort fee for two 8 oz bottles of water and use of Internet.

Lack of workers so you had to check in at a different casino and then walk back to the other casino to find your room. Very confusing! Bathrooms really need attention!

Had to go to the Horseshoe casino to check in 2 kiosks to check one was broken no one available at the desk

no

The shower was excellent! All the staff was also very helpful. Big thumbs up, overall five stars

This is an ok casino. There weren’t any restaurants so you have to go to Horseshoe casino restaurant called Brew. We waited for 20 minutes until finally a waiter came to seat us. Then another 5 minutes till anyone came back. When we were ready to order they were out of food. It was awful!! I’ve never been to a place that runs out of food! Everything I wanted they didn’t have. I settled for a chicken sandwich, it was awful. Didn’t even taste like chicken. My boyfriend’s hamburger wasn’t any better! There weren’t enough staff. Who’s running that place! They need new managements we won’t go back to casino or restaurant.

Easy check in good service clean room ac worked amazing casino is easy to navigate