Hawthorn Extended Stay by Wyndham Bedford / Dallas

The room was not clean. Water was flowing from the fridge. There were spots on floor sticky ones. Bedding was not proper as it had blanket coming out of the bedsheet. The chair had stains. The bathroom had stains. The service was terrible. There was no one at the reception whenever I went there. No one picked up the call for reception.

The front desk clerk was a great person and also the other workers there

Cancelled my reservation without notifying me.

It was a very nice stay

The only thing clean in the room was the bed, them cleaning could be so much better, the towels were all marked with some kind of stain, I had to go buy towels. The staff were never at the front desk, we would always have to get with house keeping to contact front desk.

The room had a strong smell of bleach when I entered it; there also was a dead baby cockroach on the floor. During my two-night stay, I killed another 3 baby cockroaches. I was careful not to leave anything on the floor. The room itself was clean and comfortable. When I checked out, no one was at the front desk to whom I could make this observation. Since I had an Uber ready to pick me up, I couldn't stay to share the cockroach issue. I am certain the cockroach problem was throughout the building.

It was roaches in the suite and it had a bad odor

Staff

Just filthy since arrival, had a ton of roaches

Room was okay until we found some bugs believed to be baby cockroaches. Bring your own blanket… you’d think a hotel would have blankets for their guests, but no. Breakfast isn’t that impressive, it’s the typical hotel breakfast with bread, coffee, cereal, waffles and juice. Does require a $100 cash or $50 credit deposit; will not check in anyone under 21 so be advised if you’re a younger traveler. Hall and room had some funky smells, at first the room will smell like bleach which is good since that means they’re getting cleaned. TLDR: don’t expect much from this hotel and bring your own blanket unless you’re fine with just a sheet.

However the elevator and 2nd floor hallway smelled terrible throughout our 3 night stay. Room had no bath towels or iron (we had to request both) & kitchen had no utensils, plates, cookware, paper towels, etc. Floors and walls were dirty and we heard a dog bark a couple of nights (hotel allows pets, which could explain the smells in hallway & elevator). Breakfast options were very limited but the make-your-own waffles were good, Overall, I will be staying elsewhere next time.

Walked in to check in there was no one at counter there was a person already waiting. Finally someone came in waited probably a good 15-20 min to check in.

The room was poorly cleaned and riddled with roaches. At one point, I found them inside my stored food. The floor of the room was awkwardly sticky, and the room smelled of heavy bleach. The bathroom was not clean and was not to my liking. The staff was nice, but the service was poor. The breakfast was subpar, only having waffles and butter and a small bowl of fruit. I wouldn’t call that breakfast, but that’s what it was, I guess. The kitchen and dining area in the room was not cleaned and poorly maintained. It was quite disgusting, but we stayed because that was the only available option at the time. I will not, and I mean not, be returning to this establishment in my future. And I don’t think this hotel deserves the rating it has because it was, and I repeat, roach-infested, and that’s not including the terrible room care. Unfortunately, the dresser drawers still had someone else’s clothes in them. If that’s not unclean, I don’t know what is.

Tried to check in rooms weren't ready until after 8 pm with one taking until after 9 pm. They sure charged my card before we even arrived with no heads up about any delayed check in. Rooms were ok still lacked cleanliness. Trash stacked up at every trash can around property and nothing but broken pool furniture at pool. Don't stay here you will regret it.

The room was the dirtiest room I’ve ever checked into. This hotel should be closed down. The staff was no help either they were rude and if no help at all. The health department will be called on this location. I would like a full refund. If you need photos I have those too

they couldnt give me a room and i couldnt get a refund because they “couldnt”cancel it

Our rooms weren't ready by the check-in time of 3PM. The manage asked us to leave and come back at 5 PM and assured us the rooms would be ready by then. They were not. Only one room was ready an we had to wait in that room an additional hour for the final room to be readied. I could hear the maid on the phone complaining to her friend she had to clean the room for us and she shouldn't be doing that this late in the day - pretty horrible if you ask me. I would not go back - EVER!

The rooms were clean and large. Although the hotel said it would provide breakfast, the breakfast it provide was worthless. We had bread, but no butter or jam. We had waffle, but no syrup. The juice machine only worked some times. Although the room had kitchen, but it had no dishes, pots or microwave. Very disappointing.

The biggest issue was the roaches. On Friday (7/17), I saw two roaches run across the floor in my room, and I also noticed roaches around the breakfast counter, which was very concerning. I had also seen someone spraying for bugs at the hotel on Thursday (7/16), so it appears they are aware of a pest problem. The cleanliness throughout the hotel was disappointing. The sheets and towels were stained and looked dirty, and instead of receiving fresh towels through housekeeping, guests have to bring their used towels to the front desk to exchange them. The second-floor hallway had a strong odor that smelled like a combination of burning plastic and vomit, making it unpleasant every time we walked to our room. When I reported the roaches to the front desk, the employee showed little concern and said he could not help because I had booked through Expedia. Thankfully, Expedia contacted the hotel directly and was able to get the remaining two nights of my stay refunded, but the hotel’s lack of concern about the pest issue was disappointing. I understand that hotels can occasionally have maintenance issues, but cleanliness, pest control, and customer service should be priorities. Based on my experience, I would not stay here again.

When I arrived they did not have the room I reserved weeks prior. They gave me a room with one queen bed and and pull out couch. The room smelled like wet dog and the floor felt like it had sand on it. There was not sheet, blankets, or pillows for the couch and they were not able to provide any pillows as they were "out" Breakfast at 0830 only had 2 apples and waffle mix left. They would not replenish it even though still had an hour before it closed. Will never stay there again.