Holiday Inn Basingstoke by IHG

Breakfast was excellent, lovely bar, very helpful staff. Very restful room.

It’s had everything I needed. Used before and found staff helpful and very polite Nothing

Efficient professional staff Room a bit tired and needed airing bathroom needed re grouting

Easy booking and book in. Plenty of room in car park. TV didn't work on arrival. Reception just fiddled with batteries in remote. Then channel selection was rubbish. I wanted BBC news and could not find it. Pillows were much too big. Drain plug in bathroom sink did not work.

Not again

The hotel looks tired and shabby. Bathroom floor had bits on it so worried whether floor had been washed!!!! Shabby, staff lovely!!!

It was good location for our travel plans It was a little bit noisy our room was very near the exits

The reception area and food area was refurbished I don’t know where to start the property itself was extremely outdated. The rooms were something you would see out of a horror movie and sink was blocked. The reception staff was banging on another guests room next door to me which woke me up it was almost midnight. I explained all this to the reception staff at checkout and was just given a sorry and nothing else. Dreadful hotel. Should be 1*

Good accommodation reasonably priced Restaurant good but could improve . No orange juice left at breakfast at 8.45 ? After dinner was asked if I wanted anything else, said not at the minute. Waitress then disappeared I was going to order a coffee and a crème brûlée but she had gone. Went to the bar to pay and she just took the payment so basically lost two sales!

Easy parking and clean facilities Nothing, it was very good for that price

Location Damp smelling, air con not working, bin not emptied with blood in it, lamp shade sellotaped together, appeared unkempt.

Exceptional

Ideal location to visit the town centre. Comfortable bed.

Exceptional

Very good

Good location, easy access to Heathrow car return.

Superb

Room was very basic. Tv was very old, a smart tv would have been preferable.

Exceptional

I am extremely disappointed with my recent experience at Holiday Inn Basingstoke, particularly with the complete lack of accountability and communication from hotel management following a serious injury I sustained during my stay on 15 February 2025. Despite raising a formal complaint both at checkout and by email, and receiving initial acknowledgements, first aid advice to go to A&E, I have not received any meaningful response or resolution, even weeks later from management. Multiple voicemails and emails have gone unanswered. During my stay, I was burned by scalding water due to unclear and unsafe shower controls and slipped while trying to escape the hot water, injuring my ankle. The phone in the room was not connected, so I was unable to call for help. My injuries have required private physiotherapy, and I am still awaiting NHS scans for suspected ligament damage. This experience has impacted my health, my work, and forced me to withdraw from a race I had been training for. The management’s only response so far has been to say that water temperatures were within range—without providing any documentation of the checks I formally requested. There has been no acknowledgement of the physical, emotional, and financial distress caused, and no evidence of steps taken to improve safety for future guests. I am deeply disappointed by the lack of compassion and professionalism shown, by the GM - Mr Sikandar. I have asked repeatedly for a named contact at IHG head office to escalate this to IHG senior management via email to frant desk and via Booking.com, and received no reply. Guests should be able to expect basic safety, functioning room facilities, and a responsible response when things go wrong. Sadly, that was not my experience here. Can I add that this was the 2nd room we were moved to, as the first room we were checked into initially had dirtily linen, was cold, smelling of damp and had a "pop up radiator to use"... and yet the title is a... Unsafe hotel, lack of H&S procedures, or basic customer service by the GM Mr Sikandar, who doesnt responds to emails and calls