WoodSpring Suites Austin Northwest

I ended up having to leave earlier than expected but place was decent. I’ve seen better locations.

No facilities…bare bone property. The website says breakfast included but it wasn’t.

and the normal circumstances that would have been upset at the situation that occurred. I ended up leaving my room key in my room when I left to go to the store when I returned I ended up having to sleep in my car because I couldn't get a hold of anyone from the front desk but the next morning the staff Tiffany explain what happened and it was understandable as to why it happened. but before I could think about requesting to be or compensated for that night they already had offered it and so I just stayed an extra night which was in my plans anyhow so I have to say that they earned the five stars

Fridge and stove rusted. Light in bathroom did not work. Room smelt so bad.

I arrived at 4;45pm on a Sunday to be informed my reservation (and many other guests') had been cancelled. They said two housekeepers didn't show up to work so they had to cancel people. I didn't receive a call, email or other l correspondences. Staff was rude and made no effort to assist in helping stranded guests find other rooms.

I enjoyed the first couple nights here so I booked another week here!

Expedia didn't bother to notify me through phone nor email that the room was cancelled or the hotel. I drove for hours exhausted ready to relax only to find out there wasn't rooms available. And I didn't get no refund. It did my part. I booked it online. I got a confirmation number. They are so quick to take your money but not return it when they made that error. So I spent twice as much having to find another hotel at the last minute!!

They let you book online, and when you arrive they tell you there are no rooms available, that they're all rented.

We had no shower curtain for shower. No trash bags in any trash cans. No toilet paper the whole stay. Called/text the after hours number for toilet paper and was told no. We had a nonsmoking room the reeked of stale cigarette smoke

Bathroom and refrigerator was dirty Unclean

The staff was great, but I will be contacting management Monday morning to get a refund. They put me in a room with mold and me and my wife were breathing in mold the entire weekend. I will never be staying at this hotel ever again.

Decent stay. Manager (red hair) was extremely nice and helpful! My room had a “wet towel” smell and my pillows smelt the same. Not a terrible stay but not the best.

They rooms the building the outside property is clean nice. The staff is very friendly and helpful. This is a home away from home. The beds are very comfortable. I love this place.

The room was awful. It smelled like smoke (the whole hotel did!) and it was dusty inside. No shampoo, conditioner, moisturizer, nor hair dryer in the bathroom. The bed was the worst; there was no sheet between the felt blanket (brown / gray fuzzy blanket) which is really disgarsting. Luckily it was hot so we didn't need the blanket and just slept on top of the bed. We had to turn the AC off because the filter was old and smelly. Outside, a group of people were talking loudly until 3am and kicking bottles around. After that, the birds started chirping and then a large truck idled their engine at 5am. Needless to say, we didn't get any sleep! I had booked for two nights, but after the first night, we left and didn't return. Booked a Holiday Inn Express instead and instantly felt smarter! Later on, I found CL ads advertising short term housing at this hotel. Search around and you'll find it. Kinda sketchy...

It is a good place

.

The front desk girl was 🔥 and super helpful

Nothing, didn't end up staying there and cancelling my reservation. The staff were awful and rude, there were no clean available rooms by 3pm check in time for my reservation, and when one WAS finally available, it had never been cleaned whatsoever. We were never given any explanation or reasoning behind why no rooms had been clean and ready for our reservation, and why we had to wait so long to get a room and then only get a room that hadn't even been cleaned after the last guest yet. They offered no apology nor did they offer a different room that was cleaned.

The property was 3 minutes away from a meeting I had to attend. There was no cable TV in my room. No local channels.

Staff was very unprofessional,Customer service is very poor a lot of hobo’s outside also and gang activities.