HomeTowne Studios By Red Roof Augusta

Good

That it was near 7brew and dunkin Floors were dirty, bathroom wasn’t clean nor kitchen area, under sink looked moldy

The one good thing that they did was allow us to pay the deposit later on as long as it was before 12 AM. Other than that, the room was dirty. The flooring was broken. There were cigarette butts on the headboard. The stove was broken. It was filthy. I was on my hands and knees cleaning, and they still decided to put us out after midnight. And when I asked for a receipt, the cops were called on me. It was the worst few hours that I’ve ever experienced at any hotel or motel in all of my 41 years of living.

No handicap room and the roaches

Front desk and house keepers No handicap room and the roaches

There was roaches

Quiet time There was roaches

Exceptional

Dirty rooms old stained and burned beds bugs everywhere Everything

Poor

Bad

Staff is terrible. The front desk girl was so rude and not helpful at all. They tried giving me a FILTHY room and when I said no thank you just give me a refund they gaslit me and said I was lying about the condition of the room. I had to dispute my charges

The people working the desk were very kind and helpful. The property certainly needs some TLC.

The place was nasty not clean rusted places everywhere. Would never stay Again.

The staff was lovely - they weren’t the issue. The issue is the room was nothing like what was pictured and there no amenities. We booked a suite and the cabinets didn’t open or close and were off the hinges. The microwave was dirty, the room itself was grimy - the shower and toilet were spotless though. Our smoke detector kept chirping so instead of replacing the battery, the maintenance person just removed the whole detector leaving us without one altogether. There was supposed to be an in-room iron and hair dryer but those had been removed and none were available on property to use. The pool didn’t have any water in it and the overall property was in a state of disrepair. We understand that we booked during a peak week and we were going to pay more for our accommodations but this felt more like a motel I stayed in on spring break in 1998.

Exceptional

Never Again

Had to go through 3 rooms to find one that was decent enough. Apparently they are for extended stays but they don’t tell you that upfront. It was okay overall.

Good

Bad