Embassy Suites by Hilton Crystal City National Airport

Very clean and good location

The staff are great. Love the quality of internet content and the happy hour.

Exceptional

Great hotel in a great location.

Great location. Excellent staff.

When we checked in Alexis was very helpful and courteous. She explained everything to us and made sure we were well taken care of. Live that there is an airport shuttle available too.

Our flight was canceled twice-stressful situation. Seth at the front desk was phenomenal! He took care of my husband and I! Sometimes good Customer service is hard to come by these days; after working with Seth, he has given me hope that there are people who take pride in their roles and he took a lemon situation and made lemonade! Thanks Seth! Much appreciated!

Great experience and location, would go again

Cleansing

The hotel’s location is very convenient. There was a lady, a worker at the front desk that I later met when I had questions about the WiFi, she was very helpful and nice. The bar and lounge staff were extremely nice and quick as well. From the starting point - checking in was not a good experience, the guy who checked me in had NO friendly smile, he didn’t smile at all. When you asked questions he looked at you as if what you were asking was dumb, there was no energy-when I said thanks, he just looked at you. Our room was not as clean, the dining table was not clean, the kitchen was leaking water, in the fridge, our microwave did not work and had to be replaced. The bathroom tub looked filthy. In the bedroom, our lamp kept blinking on and off, the night stand drawers kept falling out. The complimentary breakfast was pretty good but some of the staff/cook seemed like she did not want to be there. I’m sure working with people can be a lot but we need to be aware of our facial expressions especially when handling customers. Also, there was a worker on staff throwing up in the trash can and she kept on work as if it was nothing. Go to the bathroom, wash your hands, please.

Very clean hotel with lots of dining around. Breakfast is top tier

Exceptional

Stay was great. Front desk took care of me and my daughter when we arrived early to check in. Food was great.

Friendly and helpful staff. Layout of the room that includes sitting area and bedroom handy for a family of 5. Breakfast quality. Value for money.. Cost of parking that is more than double the cost of 24 hours parking at parking facility just across the road

Exceptional

Très bien

Yes everything was wonderful. Will definitely be coming back.

Breakfast and breakfast staff were good. I called around 3pm asking if there is anyway I can do a 30min early check in and was told that due to the hotel being fully booked it wasn't possible. That they need to have my room ready. I went to eat before arriving to the hotel at 5pm. The room was ready, but when I went in the room there was no shampoo or towels. I noticed this when I went ti shower, so it was a huge inconvenience. At night arpund 2am there was a huge fight/ruckus on the 3rd floor and I could hear it on the 7th floor. Which than turned into a brawl and loud argument on the parking lot. It was 3am and they still was there. I called the lobby 3 times and spoke to someone at last attempt. I asked to call the police because it woke up my children and couldn't go back to sleep until around 530am. And for the cherry on top, 3 African American teenage or older banged on my door 2 times. Two holding the elevator doors and one running and banging on the door. Which scared my children. I asked the manager if they can look into it, or see the camaras or investigate. I was answered his engineering department needed to see the footage on the first floor and it will take a couple of days. But he couldnt do anything about it. And just waived my stay. I didnt care about paying the stay but due to these events it made my stay experience horrible and traumatizing for my young children ages 3 and 6. They are traumatized and I will consult with my attorney to seek legal actions because I felt brushed off after they comp the stay and didnt show empathy or try to see what was going on. I choose this hotel because it is a good location, great space but I would have rather went somewhere else that has better control of its guest, of situations that got escalated to fights and conflict and works with the guest to resolve the issue. Plain and simple it was a terrible experience and I doubt I will ever be back here.

We enjoyed our stay here. The staff was kind and helpful, the rooms were very comfortable, and the location was close to everything.

Exceptional