Clarion Pointe Addison - Dallas North

Everything was good. I just didn't like the $50 charge for incidentals that I never got returned.

Best nicest hotel for the money newly remodeled. Most comfortable bed, huge TV and the quality of the remodels were impeccable.

There was no breakfast during our stay, they did give bags with a juice, one fruit and a pastry but it’s still disappointing that there wasn’t a proper breakfast.

Enjoyed my stay and there was updating construction going on, but it quite.

I wouldn’t even give it any stars what so ever. First and foremost we arrived at our hotel with the intentions and paying to have breakfast and a pool. The front desk let us know we would have both upon staying. Went up to the bedroom. Floors were extremely dirty, it was hot, mold on the bathroom walls and the bathroom floor tiles were all broken. Later found out WiFi would not work at all, couldn’t watch tv, and the phone was not working. Went down to ask if we could change rooms and never got accommodation for that. Found blood stains on our bed and the room was covered in fire ants which we all got bit all over the place. When we asked the next day for a bed change they came into our room while we were gone and rearranged all of our things and never changed the sheets when I asked again after having to go down multiple times because the room service phone was not working I still never got the bed change. Stayed 3 days and had no towels after the first day even though we asked and said they would bring us some. Mold so bad in the units that it made my entire family sick. Splattered food on walls and food/things from previous people who stayed in the room. No breakfast just sweets and a juice in a bag for our kids. Claims to be family friendly but we watched several prostitution work going on inside of the building. Would never recommend this place to anyone who has kids or families. Not family friendly at all and after all of it they wouldn’t even refund me my money back.

I wish Hotel management provide early notification on these kind of stuff.

the hotel is good and it's in a good place but don't have the breakfast they promise an they only give a paper bag with a juice and a bread

The elevator was really hot

N/a

This place is in the middle of a renovation. There was no notification of any kind of room change until we walked into the wrong type of room. Elevator was out of order. Hallways are covered with plaster and trash.

We reserved for four people. We requested extra towels, because we were only given 2, it was a hassle with front desk. Thankfully the cleaning people were nice and helped resolve that issue. We were offered complimentary continental breakfast at reservation, and when we arrived found out that service was not available due to maintanance. The day before check out we were informed that it would be necessary to switch rooms due to maintanance issue, we went to the front desk and the person attending said that because there weren't double bed rooms available it wouldn't be necessary to switch rooms. That night we came back to find the room to be a mess, dusty, and smelled of fresh paint. Their maintenance crew went inside to work with our belongings inside, wich is completely unacceptable. The night person in front desk was helpful but the room he offered was no entirely clean and the bathtub was slippery. The location of the hotel is fine, but front desk is not very helpful and apparently don't communicate with each other and their staff properly.

Phone in room not hooked in to wall. TV in room without working remote. Odd situation.

We chose this hotel based on the photos, amenities, and positive breakfast reviews. When we arrived, we discovered the hotel was undergoing renovations, something that was never disclosed during booking or at check-in. Many rooms were open, bathtubs were being resurfaced, and there was a strong chemical odor throughout the hallways, including the second floor where our room was located. To make matters worse, rooms next to ours were still being worked on late into the night. At approximately 11:25 p.m., workers were using power tools. After paying for a hotel stay, we did not expect to be trying to sleep through construction noise. Another major disappointment was the breakfast. It was one of the main reasons we chose this hotel, but that evening we found a sign stating that no breakfast would be provided. This also was never communicated beforehand. Overall, we paid for a hotel with strong odors, ongoing construction, late-night power tools, and missing advertised amenities. Had these issues been disclosed, we would have stayed elsewhere. I am very disappointed with both Clarion and Hotels.com for failing to communicate this.

The stay was good .. comfortable beds but we forgot a pair of boots and we've been calling them and they say they didn't find them..so someone stole the boots from the room when they cleaned it..I had called them a few hoursayer letting them know but they said they still haven't found them..they have cameras if only they would look to see who took them

Although breakfast is advertised there is none.

They claimed that there is breakfast included and it was one of the things I was looking at while selecting my stay. The didn't have breakfast because they said they were doing renovation in the kitchen. The room AC was full of mold and the bathroom.

False advertisement that there is free breakfast when you book with the property. There was no breakfast for the two nights that I spent there.

I enjoyed the pool. I recommend this place for an inexpensive stop for travel. One thing is they need to have a carpenter shave the door going into the bathroom. It stopped 4" before frame. It did not close all the way. Thank you

From the moment my family arrived it was terrible working prostitution going on while building smelled like urine and marijuana very rude staff nasty rooms just overall nasty

It was clean and quiet They didn’t bring towels are clean my room the next day